SERVICE & SUPPORT
Flexible Technical Service: Solutions Where and How You Need Them
Technical expertise guarantees you optimum system performance
Our technical service adapts to your needs – whether on site, by phone or at one of our worldwide locations. NETZSCH Pumps & Systems offers fast and efficient problem solving to ensure that your systems always function at the highest level.
Our experts are ready to provide you with advice and active support for commissioning, maintenance or acute problem solving. Benefit from the comprehensive expertise and flexibility of the global specialist in handling complex media in technical service.
Your local service contacts
Do you need help with your pump? Our experts in your region are available around the clock.
Customised solutions for maximum efficiency
We offer fast response times, efficient problem solving, and customised support tailored to your requirements. Whether preventive maintenance or emergency repairs, we aim to maximise the longevity and efficiency of your pumps and systems and minimise downtime. In doing so, we promise you Proven Excellence – outstanding performance in all areas.
Experience with NETZSCH technical service
Discover how customers rate NETZSCH Pumps & Systems' technical service in an anonymous survey. We are proud to deliver more than pumps. We also provide trust, quality, and excellent results.
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Support in the quickest way – customised efficiency
Our technical service is flexible and adapts to your individual needs. You receive immediate support in the form you require. This always guarantees optimal and efficient problem solving in all sectors.
Experts on site whenever you need them
Our experts are quickly on site worldwide to provide support. Whether you are working on a remote oil platform, have to extract complex media in the middle of the desert, or are in rough terrain in the high mountains, it makes no difference to us. This immediate assistance minimises your downtimes in the long term. In this way, we actively contribute to the high operational efficiency of your systems.
You are not alone with your problem: We will find a solution together
We are at your side for every problem. We solve challenges together in the short term. And in the long term, we strengthen the reliability of your systems.
Your communication channel, our solution: Expertise available worldwide
Contact our experts using your preferred channel, and we will find a solution. Fast reactions lead to immediate results. This ensures that your system continues to run smoothly. Around 2,000 NETZSCH employees are available at around 180 service locations worldwide.
Excellent service for every industry
Individual support from your personal experts
Our experts offer you individualised support worldwide. You benefit immediately from customised solutions. This ensures continuous and reliable system maintenance.
Well trained and knowledge transfer: Expertise that grows
We have a highly qualified team of experts around the world who actively share their knowledge. Depending on your needs, we offer a wide range of training programmes tailored to you and your requirements. The increased expertise increases the independence and performance of your systems.
Industry experts – specialised expertise and knowledge
Our industry experts offer in-depth, specialised knowledge. This immediately leads to precise, targeted solutions and strengthens your market position through optimised processes.
Easy sending of pumps and systems for service
Experience excellent service with NETZSCH Pumps & Systems, customised to your individual needs. We not only offer detailed technical information and user-orientated maintenance instructions for your pumps and systems, but also personal support from our experts – anywhere and at any time. You can easily send your pumps and systems to one of our locations for maintenance or servicing as well as media samples for testing purposes at any time.
Excellent service for every product
The product portfolio of NETZSCH Pumps & Systems
Whether NEMO® progressing cavity pumps, TORNADO® rotary lobe pumps, NOTOS® multi screw pumps, PERIPRO® peristaltic pumps, grinding systems or barrel emptying systems – NETZSCH's technical service is available to you worldwide at any time.
